We are doing business since January 1999.
If a wrapping film (plastic) of a video is opened, it cannot be returned. Videos can be only exchanged for the same title if defective.
1) Manufacturing Defect (Exchange only)
Any video tapes or DVD which is not viewable due to manufacturing defect will be replaced with another of the same title. Customers pay for a return shipping charge; we in turn will not charge shipping to send a replacement and will reimburse the return-shipping charge up to $5.00. All exchanges must be pre-authorized by us via e-mail or telephone.
If you return a non-defective item reported as defective, we reserve the right to return the item to you at your cost.
2) Return (unopened item only)
All requests for a return must be made within 15 days from the invoice date. NO refund will be issued after 15 days. You may return any item to YOE Incorporated (address listed below) for a full refund of the purchase price (minus shipping and handling).
There are certain products, which, once opened, even if unused, cannot be re-sold as new. Therefore, due to manufacturer’s policies, we are unable to issue a refund on open items. Videos CANNOT be returnable due to content dissatisfaction.
You MUST include a copy of your original packing list. Please circle the items you are returning and write the reason for return. All returns must be pre-authorized by us via e-mail or telephone.
25422 Trabuco Road, Suite 105-162
Lake Forest, CA 92630-2797
We do not disclose information, which we receive from customers, to other company. We use the information only for the purpose of order process.